Customer Experience Certificate Program

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Put customers at the center of your business. When you deliberately integrate a positive customer experience into every aspect of your organization, you will achieve higher customer engagement, reduced churn, increased revenue, and greater employee satisfaction. The Customer Experience (CX) Certificate immerses you in real-life CX challenges, expert thought leadership, strategy sessions, innovation frameworks, and customer experience cultures. This is an 8-week, self-paced online course. Modules cover core CX concepts including strategies for reframing your approach to business decisions, the customer journey, data-driven decisions, customer-focused innovation, customer relationship building, nurturing a customer-first culture, and working through organizational change. You will complete hands-on projects as you apply principles and techniques proven to drive CX innovation. A capstone project provides an opportunity to craft a Strategic CX Organizational Plan for your company.

Register at https://zschool.ced.unlv.edu/.

There are still openings remaining at this time.